1. General Principles
NM-DigitalHUB refund policy is established in accordance with Israeli Consumer Protection Law, PayPal and Paddle requirements, and considering the unique characteristics of digital services.
Right of Cancellation: According to consumer protection law, there is a right to cancel transactions for certain products, but some digital services are exempt from this right.
2. Refund Policy by Service Type
Web Hosting Services
Refund Period: 30 days from purchase date
Conditions:
- Full refund if service has not been used
- Proportional refund if partial use (less than 30% of resources)
- No refund if full use of resources or terms of service violated
- Data will be permanently deleted after cancellation
VPS Services
Refund Period: 30 days from service activation date
Conditions:
- Full refund within first 7 days regardless of usage
- Proportional refund days 8-30 based on actual usage
- Data backup must be performed before cancellation
- Special setup costs (if charged) will not be refunded
Domain Services
Refund Period: 24 hours from registration date only
Conditions:
- Full refund only if domain has not been activated
- No refund after domain activation or ownership transfer
- Premium domains - no refund possible
- Renewal costs - refund within 48 hours if no action taken
eSIM Services
Refund Period: Conditional on activation status
Conditions:
- Before activation: Full refund within 7 days of purchase
- After activation: Proportional refund based on actual data usage
- No usage: Full refund minus activation costs
- No refund for packages used over 50% of data
SSL Certificates
Refund Policy: No refund possible
Explanation:
- SSL certificates are considered digital products consumed immediately
- Certificate issuance is automatic and cannot be cancelled
- In case of technical failure - we will issue replacement certificate at no cost
3. Refund Request Process
Submitting Request:
- Contact Support: support@nm-digitalhub.com
- Required Details: Order number, reason for cancellation, bank details
- Documentation: Screenshots or proof of issues if needed
Processing Times:
- Initial Approval: Within 24 hours
- Detailed Review: 3-5 business days
- Refund Processing: 7-14 business days
4. Refund Methods
Original Payment Methods:
- PayPal: Direct refund within 3-5 business days
- Credit Card: Refund through Paddle within 5-10 business days
- Bank Transfer: Within 7-14 business days
5. Customer Rights
- Right to receive complete information about refund policy
- Right to cancel transaction in cases permitted by law
- Right to contact Consumer Protection Authority
- Right to compensation in case of defective service
6. Contact Information
Refunds Department: refunds@nm-digitalhub.com
General Support: support@nm-digitalhub.com
Business Hours: Sunday-Thursday, 09:00-18:00
Last Updated: 06/07/2025